Refund policy

 

Thank you for shopping at Delma Gold Jewelry! We want you to know that we strive to ensure you are delighted with your purchase. If you're unhappy with your order, we offer a return policy allowing you to return items in exchange for store credit. Please take a look at the details of our return policy below.

Eligibility for Returns

    • Time Frame: Please initiate a return within seven days of receiving the item.
    • Condition: Items must be returned in unworn condition, with no signs of wear, damage, or alteration. This ensures the quality of our products.
    • Packaging: Items should be returned in their original packaging with attached tags. This often includes boxes, pouches, and any included certificates of authenticity or appraisals.
    • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

How to Initiate a Return

  1. Contact Us: Contact our customer service team at customerservice@delmagoldjewelry.com to initiate a return. Please provide your order number and the reason for the return.
  2. Return Authorization: Our team will review your return request and, if approved, will provide you with a Return Authorization number and instructions on how to return your item(s).
  3. Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance since we cannot promise to receive your returned item.

Processing Store Credit

  • Inspection: Upon receiving your return, we will inspect the item(s) and notify you of the approval or rejection of your return based on the condition of the item(s).
  • Store Credit Issuance: If the return is approved, store credit for the total value of the returned item(s) will be issued to your account within seven business days. You will receive an email notification once your store credit is available.
  • Exclusions: Original shipping fees are non-refundable and will not be included in the store credit.

Additional Information

  • Damaged or Incorrect Items: If you receive a damaged or incorrect item, contact us immediately so we can evaluate the issue and make it right.
  • Customer Service Support: Our customer service team is here to help with any questions or concerns you may have regarding our return policy or the return process.

Policy Changes

Delma Gold Jewelry reserves the right to update or modify this return policy without prior notice. Your continued use of our website and services following any changes means you accept these changes.

Contact Us

If you have any questions about our return policy, don't hesitate to get in touch with us at:

  • Email: customerservice@delmagoldjewelry.com

Thank you for choosing Delma Gold Jewelry. We appreciate your business and look forward to serving you in the future.